How to create an account?

Thank you to kindly fill in all fields of the registration form and check that the fields marked with (*) must be completed by providing a valid email address without spaces without capitals.

How to order?

All necessary information is in your account. Thus, once identified (e), you follow the instructions and order in a few clicks!

Can I have some information before or after the order?

Click on the "contact us" and leave us your message. It will be given priority.

How do I change my personal information?

You can access and edit them directly, if you change your address, telephone number, email address.

What is the delivery time of my package?

If your item is available, it will be delivered on average with Chronopost Express 48 am to 72 pm by the Moroccan parcel services in 1 to 2 weeks max. 6 weeks passed, the package is probably lost, so you must contact us at portedumaroc@gmail.com. We will send another package or an immediate refund. We take full responsibility for our expeditions.

Can I get delivery 72 hours at home if I order on Babouche Maroc?

Yes Babouche-Maroc you book in 72 hours at home or at another address, simply choose Chronopost as a shipping method.

Can I choose a place of delivery?

Yes, you can request a delivery to another address on the site.

What are the different possible places of delivery?

Everywhere in the world! if you can't find your country on the list, please contact us at portedumaroc@gmail.com.

The payment of my order?

Our secure banking system protect your credit card information with industry-leading systems on the market for safety and prevention against fraud. When you use our banking system, your financial information is never sent to the merchant, but encrypted and transmitted directly to the bank.

I have problems connecting to secure payment. Why?

The connection to the server secure mode of payment requires the use of a browser that supports SSL encryption (secure socket layer) safarie Netscape and other Mozilla Firefox.
With older versions (prior to 1998), there may have problems connecting to the server.
For maximum comfort on the Internet, it is better to use the latest versions of browsers.

I can not proceed with the payment

If the payment can not go through, you should know that this is an international payment. So the international payment option should be activated in your credit card. On another hand, the billing information on the website, should be exactly the ones on your credit cards. Also don't forget to mention exactly the type of your credit card (visa, mastercard...).
if you are still having problems to pay, please contact us at portedumaroc@gmail.com

Regarding the claims?

EVEN AFTER YOUR PURCHASE, Babouche-Maroc is ALWAYS listening to you

Assistance for you is every day 24/24 at portedumaroc@gmail.com by writing, to change, enquire about or cancel an order...

How do I know the status of my order?

You can check the status of your order on your account, or you can send us an email to: portedumaroc@gmail.com

What is the cost of delivery?

Depending on your location and depending on the nature and size of orders, we offer the following shipping methods:

- Postal Moroccan regular services
- Chronopost
the shipping cost will be calculated by the system during checkout process.

I can not proceed with the payment. I need a code that should be sent by sms

For international payments, your bank may have included a security check to verify that you are the person who is paying with your credit card.
Your bank will send you a code by sms on your mobile, you should then verify the payment by inserting this code. In case your bank don't have your mobile number, it will be impossible to verify the payment.
you need to contact your bank in this case.